Terms of service | portfolio

Terms of service for private commissions

Currency accepted is EURO ONLY and can be paid through PayPal or bank transfer.
Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.
Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

The time it takes to finish your commission varies 1 - 3 weeks depending on factors such as health, the complexity of the commissioned piece, and other work.

Once the piece is finished you will receive the full-resolution .PNG image via email, of which you are free to do with as you please. Note that there is no physical product.

You get 3 rounds of changes on the commissioned piece included in the price. I recommend these to be made in the early stages of the commission if necessary.
A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
If you wish for me to change something in the illustration that you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

I will offer you a prime time to make changes at various stages in production in order to stay on track with the commission.

I, Emer Hyde (the artist):

I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):

You may upload the commissioned artwork on any website and social channels.
You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
You may NOT alter the commissioned artwork without my (the artist's) consent.
You retain the rights to the intellectual property (IP).
You may NOT use the commissioned artwork for commercial purposes.
The following is considered copyright infringement:
Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
Claiming the artwork as your own
Altering the artwork without my consent
In some cases, the commercial rights to the image may be purchased.

The buyer is not allowed a refund once I started working on the commission.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I have started it, you can get a full refund.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)
Sketch and/or final sketches that you must accept before I continue the work
Insight and involvement in composition colour plan (depending on the complexity of the commissioned piece)
Full-resolution file of final drawing. Final file formats are usually PNG.